常见问题

Orders & Shipping

Where do you ship from?

Munich (EU), Arlington (US), Shenzhen (Asia). Orders dispatched within 24 hours on business days.

How do I track my order? Login at openelab.io/account or check your confirmation email.

Payment methods? Credit/debit card, PayPal, SEPA bank transfer (EU), USDT crypto.

Customs/duties? EU orders: VAT included. US orders under $800: no duties. Rest of world: buyer responsible.

Which board should I start with?

Beginners: Arduino or M5Stack. IoT: ESP32. AI/computer vision: Jetson. See Choose Your Platform.

Do I need to know programming? Arduino/M5Stack: copy-paste examples work. Raspberry Pi/Jetson: basic terminal helps.

Arduino vs Raspberry Pi? Arduino = microcontroller (one program, low power). Pi = Linux computer (multitasking, AI).

What tools do I need? Minimum: USB data cable, breadboard, jumper wires, multimeter. Good to have: soldering iron, logic analyzer.

Board not detected? Try a different USB cable (data-capable, not charge-only). Install drivers: CH340 (clone Arduinos), CP210x (ESP32).

Upload errors in Arduino IDE? Check board + port selected. No other app using the serial port.

30 days unopened (full refund). 14 days opened/defective. OpenELAB products: 1-year warranty.

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