Shipping & Orders
At a Glance
- 3 warehouses: Munich (EU), Arlington (US), Shenzhen (Asia)
- Dispatch: Within 24 hours on business days
- Free standard shipping on orders over EUR 150 (EU) / USD 200 (US)
- Tracking: Sent by email when your order ships
Shipping Methods
| Method | Carrier | Estimated Time | Best For |
|---|---|---|---|
| Standard | DHL / UPS / FedEx Ground | 2–7 days | Most orders |
| Express | DHL Express / UPS Express | 1–3 days | Urgent deliveries |
| Economy | Local post (small items only) | 7–21 days | Low-cost, non-urgent |
Warehouses
| Location | Ships To | Typical Transit |
|---|---|---|
| Munich, Germany | EU, UK, EFTA | 2–5 business days |
| Arlington, USA | North America | 2–5 business days |
| Shenzhen, China | Asia-Pacific, Global | 3–7 business days |
Customs & Duties
- EU orders: No customs. VAT included in price.
- US orders: Under $800 — no duties. Over $800 — customs may apply.
- Rest of world: Import duties are the buyer responsibility. Check local regulations.
Order Issues
Received a damaged or wrong item?
Take photos of the box exterior + interior + item. Email support@openelab.io within 48 hours with your order number.
| Issue | Action |
|---|---|
| Missing item | Email within 48h of delivery with unboxing photo |
| Wrong item | Email with photo of received item + packing slip |
| Damaged in transit | Email with photos of box + damaged item |
| Order not received | Check tracking first. If marked delivered but missing, check neighbors. Contact us after 48h. |
Track Your Order
Login at openelab.io/account → Order History → click tracking number.
If tracking shows no movement for 5+ business days, contact support with your order number.