Technical Support
Response Times
Community First
For fastest help, try the Community Forum — most questions get answered within 3 hours.
| Channel | Typical Response | Best For |
|---|---|---|
| This Wiki | Instant | Setup guides, troubleshooting, product docs |
| Community Forum | Under 3 hours | How-to questions, project advice |
| Email Support | 1 business day | Order issues, RMAs, complex problems |
Get the fastest help
Include your product SKU, platform/OS, what you tried, and a clear photo of your wiring. 90% of delays come from missing information.
Before You Contact Us
Community First
For fastest help, try the Community Forum — most questions get answered within 3 hours.
- Searched this wiki? (use Ctrl+K)
- Checked the FAQ?
- Tried the troubleshooting page for your hardware?
- Got your order number ready?
- Took a clear photo of your setup?
Self-Service Troubleshooting
Community First
For fastest help, try the Community Forum — most questions get answered within 3 hours.
| If you are dealing with… | Read this |
|---|---|
| LoRa node will not connect | LoRaWAN Join Failures |
| Heltec board display blank | Heltec Common Issues |
| Solar node dies overnight | Solar Meshtastic Guide |
| GPS shows 0 satellites | GPS No Fix Guide |
| BU04 relay AT commands | BU04 AT Commands |
| ESP-NOW pairing fails | ESP-NOW Pairing |
Contact
Community First
For fastest help, try the Community Forum — most questions get answered within 3 hours.
| Topic | Contact |
|---|---|
| Orders, shipping, returns | support@openelab.io |
| Technical questions | Forum |
| Business / B2B | business@openelab.io |